When Your Ground Transportation Goes Wrong
Rental car trouble, unexpected charges, a rideshare problem or transportation that simply doesn't show up. Knowing what to document, who to contact and what protections may apply can help get your trip moving again.
Rental cars, rideshares, airport shuttles and public transportation solve one of travel's most basic problems: getting from where you are to where you need to be.
Until something goes wrong.
The rental-car company doesn't have the vehicle you reserved. You're charged for damage you don't believe you caused. A rideshare driver never arrives. An airport shuttle leaves you stranded. Or an unexpected charge appears after the trip is over.
Your options can vary considerably depending on what you booked, who you booked through, where you're traveling and what actually happened.
Here we'll look at the practical side of ground-transportation problems: what to document, who to contact, what protections may apply, and when it's time to escalate.
Because once again, the goal isn't to spend your trip arguing at a counter or staring at an app.
It's to get moving again.
When Your Rental Car or Turo Goes Wrong
The car you reserved isn't there. Your flight is delayed. Something goes wrong on the road. Or an unexpected charge appears after you get home. From traditional rental cars to Turo, here's what to document, who to contact and how to get your trip moving again.
What Happens If Your EV Runs Out of Battery on the Highway?
Your EV hits 0%, and the nearest charging station is miles away. Now what? Can AAA bring electricity to you, will you need a tow truck, and who's paying for it?
We explore roadside charging, towing requirements, insurance coverage, and what happens if you're driving a rental EV. Plus, download our FREE EV Roadside Emergency Card to keep in your glove box.
When Your Uber, Lyft or Taxi Ride Goes Wrong
Your ride doesn't show. The driver or vehicle doesn't match. Something goes wrong during the trip. Or the fare looks wrong afterward. You may not have a neat passenger bill of rights, but you still have options. Here's what to document, who to contact and how to keep a transportation problem from derailing your trip.