When Your Cruise Goes Wrong
When your cruise does not go according to plan, knowing who is responsible—and what to do next—can make a complicated situation easier to navigate.
A cruise combines transportation, lodging, dining, entertainment and international travel into one trip. When something goes wrong, the answer may depend on why it happened, where the ship is, who arranged the affected part of the journey, what the passenger contract says and whether travel insurance applies.
Here you will find straightforward guidance for missed embarkation, canceled or changed itineraries, missed ports, denied boarding, unexpected expenses and other cruise disruptions.
Missed Your Cruise? What to Do If You Can’t Reach the Ship
A canceled flight, highway closure, medical emergency or missing document can put your cruise at risk before it begins. Learn whom to call first, whether you can still reach the original port, when joining the ship later may be possible and what travel insurance may cover.
Missed the Cruise Ship in Port? What to Do Next
The ship sailed without you—now what? Learn how to find the port agent, contact the cruise line, protect your insurance claim and determine where you may be able to rejoin your cruise.