When Air Travel Goes Wrong
When your flight doesn't go according to plan, knowing your options can make a frustrating situation much easier to navigate.
Delays and cancellations can mean different things depending on where you're traveling, which airline you're flying, how long you're delayed, and what caused the disruption. Here you'll find practical guides covering refunds, rebooking, meals, hotels, compensation, and what to do when your plans suddenly change.
Delayed or Canceled? What Airlines Owe You
Refund or rebook? Meal voucher, hotel, or cash compensation? Your rights can vary dramatically depending on where you're flying. Here's what travelers should know about flight delays and cancellations in the U.S., Europe, UK, Canada, and beyond.
Flight Delayed in Asia? Your Rights in Japan, South Korea & China
Flight-delay rights can change dramatically across East Asia. Learn what to ask, what to document, and what protections may apply when flying in Japan, South Korea or China.
Seven Days Without Our Bags: What We Learned About Delayed Luggage
Our luggage didn't arrive with us in Ireland, and we wouldn't see it again for seven days. Here's what happened, what we learned about airline baggage claims and passenger rights, and how we'd prepare differently today.
Should You Volunteer to Give Up Your Seat?
An airline is offering money for your seat. Before you take the deal, learn what to negotiate, what to confirm about your new flight, and when keeping your seat is worth more.
Your U.S. flight is delayed. Now what? Learn when you may be entitled to a refund, what airlines may provide for meals and hotels, how to find alternative flights, and what to ask the gate agent when plans go sideways.
Flight Delays in Europe: Your EU261 & UK261 Rights
Flying in Europe or the UK? A serious delay or cancellation could mean meals, a hotel, rerouting, a refund, or up to €600 or £520 in compensation. Learn when EU261 and UK261 apply and how to claim what you may be entitled to.
Involuntarily Bumped? Your Denied Boarding Rights
An oversold flight doesn't always mean you're out of luck. Learn the difference between volunteering and being bumped, when compensation may apply, and what to do before you leave the gate.